OrderTrust’s Network Services Provide Reliable Order Processing and Up-to-Date Customer Service Information

LOS ANGELES, CA – April 14, 1999 (Spring InternetWorld, Booth #2128) – OrderTrust, provider of the leading order processing network, today announced that Shop at Home, a program of The Signature Group, chose OrderTrust’s network services to manage complex order processing for its online and traditional catalog customers. Utilizing OrderTrust’s network services, Shop at Home’s catalog services and its interactive offering, Shop4.com, are linked to a network of over 400 suppliers and merchandising partners that offer over 500,000 brand name products ranging from electronics to books to household items priced up to 60 percent below manufacturer’s suggested retail price. Through the power of the OrderTrust network, Shop at Home and Shop4.com consumers now have the ability to access up-to-date order status information.

"Shop at Home is another example of an industry leader that understands how critical the back-end order processing infrastructure is for delivering superior customer service and a satisfying online shopping experience for the consumer," said Jim Daniell, CEO of OrderTrust. "The services we provide solve many of the major challenges facing companies selling via e-commerce, including how to effectively access and manage multiple points of supply. As more and more traditional catalogers, portal communities and ‘brick and mortar’ retailers look to sell online, the need for an extensive network infrastructure like ours is essential for meeting the unique, real-time needs of the online consumer."

"OrderTrust delivers robust order tracking and management capabilities easily scalable to huge transaction volume delivering products quickly to our customers," said Tom Crowder, vice president, Home Shopping and Interactive Media, The Signature Group. "We recognize that near flawless service is the key to distinguishing our business with consumers. Our agreement with OrderTrust is consistent with our strategy to utilize the industry’s best technologies and services in order to provide the highest quality service to our customers."

OrderTrust Network Delivers Complex Order Processing Capabilities for Shop at Home

Shop at Home will utilize the robust order processing capabilities of the OrderTrust network to provide its customer service call centers with access to real-time order status, as well as tracking and monitoring capabilities. In addition, the OrderTrust network transmits pertinent order information to suppliers and other end point fulfillers via their preferred method of communication including EDI, FTP and e-mail.

Shop at Home’s interactive channel, Shop4.com, offers online customers a huge assortment of over 500,000 items as well as exclusive previews, great deals on closeouts, Consumer Guide information and special member offers. Shop at Home and Shop4.com members enjoy a number of value-added benefits and services, which include:

• 135% guarantee to provide the lowest price;
• an automatic two-year product service protection for all warranteed products;
• access to Consumers’ Guide reports;
• vehicle buying services, automatic date reminder; and
• travel discounts and many other special discount opportunities.

About OrderTrust

Privately held and based in Lowell, MA, OrderTrust provides the leading order processing network. Founded by Tim Litle, who previously founded two of the leading payment processing companies, OrderTrust operates a fully redundant, 7x24 network operations center with complete failover capabilities to deliver complete order and transaction processing services. By providing a secure, reliable outsourcing option for order and transaction processing, OrderTrust enables merchants to focus on business and market issues such as building brand identity and increasing their customer base.

About Shop at Home

Shop at Home program and its online version Shop4.com are offered by The Signature Group. Founded in 1966, The Signature Group provides over 15 million households with everything from travel services and auto club memberships to insurance. The Signature Group’s annual revenues exceed $800 million and the company employs more than 8,000 associates at over 30 locations nationwide. Products are sold to consumers in partnership with many national clients including leading banks, oil companies, associations and retailers. The Signature Group’s client base includes major financial institutions, airlines, oil companies and automobile manufacturers.

OrderTrust is a trademark of OrderTrust LLC. All other names and trademarks are the properties of their respective owners.

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Contacts:

Carrie A. Marino
Lois Paul & Partners
(781) 238-5734
carrie[email protected]

Margie Ferro
OrderTrust LLC
(978) 551-5077
[email protected]